- Sheet
- S02 of 12
- Part
- Leadership foundations
Leading by doing
What separates strong leaders is less IQ or skill than emotional intelligence, and the safety they create for others to speak.
01
Readings
Daniel Goleman · Harvard Business Review, 2004 (first published 1998)
What Makes a Leader?
Emotional intelligence is the threshold that separates star leaders from the rest, and it can be learned.
- Five components: self-awareness, self-regulation, motivation, empathy and social skill.
- The first three are about managing yourself. The last two are about managing relationships.
- It can be learned, but slowly, through practice and feedback, not a seminar.
02
See it
Rate yourself, then rate how a colleague would see you
Lab 02.AYou
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A colleague
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No gap yet. Ask a real colleague to rate you, then move the dashed line.
03
Frameworks
Five components of emotional intelligence
Goleman
Three manage yourself, two manage relationships.
| Self-awareness | Know your moods, drives and effect on others. Hallmarks: self-confidence, realistic self-assessment, self-deprecating humor. |
| Self-regulation | Control impulses, think before acting. Hallmarks: integrity, comfort with ambiguity, openness to change. |
| Motivation | Work for reasons beyond money or status. Hallmarks: drive to achieve, optimism after failure, commitment. |
| Empathy | Consider others’ feelings in decisions. Hallmarks: building talent, cross-cultural sensitivity, service. |
| Social skill | Friendliness with a purpose. Hallmarks: leading change, persuasiveness, building teams. |
Psychological safety
Edmondson
A shared belief that the team is safe for interpersonal risk taking.
| Mix | Zone |
|---|---|
| Low safety, low standards | Apathy |
| High safety, low standards | Comfort |
| Low safety, high standards | Anxiety |
| High safety, high standards | Learning and high performance |
Growth mindset
Dweck
Believing ability can grow changes how you respond to failure and feedback.
| Fixed | Ability is set. Failure is a verdict. Feedback is a threat. |
| Growth | Ability can grow. Failure is information. Feedback is useful. |
04
Check yourself
0 of 3 answered.
05
Think it through
- P1Which of the five components is strongest for you, and which do others see differently?
- P2What does a leader do in the first five minutes of a meeting that makes it safe to disagree?